American Express Reward Dollars

Is it me or does American Expres seem to make getting cash back from their Reward Dollars aka Reward Card a little too complicated? They have one of the best reward credit cards out there, but lately the site has been bugging. I’m already logged into the American Express website and to get my cash back, I have to login again? Why? And after I login I have to verify the CVV2 info on the card, then on another screen verify my phone number and email address? Why? I’m logged in already! Not to mention the login fails 2 to 3 times and the checkout for the reward dollars also fails 2 to 3 times before it finally works, all that plus multiple screens and verifications, makes me think, they really don’t want us to use the reward dollars. Either that or the code is coded like crap.

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