The United Services Automobile Association, commonly referred to USAA, is a just another financing umbrella with headquarters based in the USA. This association offers banking and investment opportunities, Life and Auto Insurance coverage and brokerage services to individuals who are affiliated with the US military and other few qualified civilians.
United Services Automobile Association is not BBB accredited. BBB has accredited all major corporations in the U.S. One of the standards for BBB accreditation includes a commitment and willingness to listen to customer’s complaints and effort to solve them. So USAA does not meet meets BBB accreditation standards, and therefore cannot be trusted.
Accreditation aside, USAA is no longer the user-friendly corporation people knew early on. They have quickly developed into a corporate giant, and they have quickly forgotten their roots. This company serves Wall Street instead of serving their members. People who moved their banking to USAA have much to hate about this company than good.
When you file a claim or launch a complaint with USAA customer support, their preventatives always give you a cold, impatient and rude response. There is the lack of proper customer service and USAA customer representatives don’t seem to care. Each time you try to follow up with your ticket, they give a one sentence answer like “we don’t know” or “we can’t promise you when your problem will get solved.” Many USAA members are not happy with responses like these, and they have moved to work with Credit Unions instead.
Many customers have a plethora of complaints about USAA insurance. They complain about the way USAA handles insurance claims. Those who make claims find themselves in a roasting pan. USAA tries to use every dishonorable method and stall tactic to avoid paying the victims. The company doesn’t want to take responsibility for the losses even when it is clear from the police report that the other party was at fault. They victimize the victim, and if you are lucky to get the payment, their payments are not satisfactory. One is left with no choice but to accept the offer. When you turn down their extremely expensive military home insurance, and you choose a cheaper choice, they devise tactics to force you to purchase insurance from them.
USAA has designed dubious means to mint money from their customers. They slap customers with unnecessary penalties and fines for mistakes that they didn’t do. One customer complained about how USAA slapped him with a fine for late fee payment. He had set an automatic insurance payment for monthly payments. He was expecting USAA to deduct the amount from his credit card on every 30th of each month. When he checked his account on 30th, he found that the amount had not been processed. He decided to pay manually to avoid any late fees. When he checked his credit card, he found that USAA had deducted a late fee fine. The customer representatives told him that there was no money on his credit card on 30th of that month, so the fine was justified.
USAA Mortgages and personal loans is a cheat. Their bank increases the interest rate, only to tell you to pay certain amount of money to keep the interest rates down. This current interest rate is cheaper than their original quote, but they want to scam you through hidden fees. They may also process your loan slowly so that the contract and current interest rate lock-in expire. USAA will then ask you to pay a fee to get the interest rate lock extended. USAA will raise the interest rate on you if you fail to pay this fee.
Last but not least, USAA is just another corporation in the United States with low-interest rates. When you open any savings account, you expect the most out of your money. If you are trying to get more interest from your saving account, USAA saving account will disappoint you. There are several credit unions that you can approach to open a high-interest savings account.